This could happen to any computer and several times it has been suggested to customers to backup their files and perform a system recovery to factory settings and the issue has been resolved successfully. PSDR may not be getting installed correctly. The updates happen in the background without your knowledge and could have caused this. It could be some glitch with the Operating system after installing software and updates, that could have corrupted some files specific to this utility and preventing it from working correctly. Kudos to you for a job well done.įirst off, It is not a glitch with the computer. Stupendous effort and brilliant troubleshooting to try and resolve the issue. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.